Credit Cards – Frequently Asked Questions

Conveniently find answers to the most commonly asked questions about credit cards, balances, and the best way to responsibly protect your credit information. Back to Help Centre

Top 5 Cards Questions

Yes. Getting set up to make pre-authorized payments to your MBNA account is simple. Follow these steps to schedule an automatic monthly payment to pay your MBNA Mastercard from your deposit account at any Canadian financial institution.

Go to MBNA.ca and sign in to your Online Banking account
Under Quick Links, click "Schedule automatic monthly payments."
Note: Enrolment is not available if you're within 3 days of your payment due date.
Go to Account Services, then select "Payment Option"
Click "Enroll in automatic payments" and follow the on-screen prompts.

Payments are processed daily Monday-Friday (excluding holidays) and are credited upon receipt by MBNA. Payments can be made by Telephone or Internet Banking or at an ATM through most Financial Institutions. To add your account in your Internet Banking profile, follow your Financial Institution's steps and select "MBNA Canada Mastercard" or "MBNA Visa" as the payee.

For alternative payment methods, learn more here.

If your card is lost, stolen, or misplaced, contact us immediately:

1-888-876-6262

Associates are standing by 24 hours a day, 7 days a week.

Visit Online Banking to enroll.

You will need to provide security information such as your credit card security verification code (CVC) and expiration date, date of birth, business phone, and mother's maiden name.
You will be required to create a login name and password to access your account information