Credit Cards – Frequently Asked Questions

Conveniently find answers to the most commonly asked questions about credit cards, balances, and the best way to responsibly protect your credit information. Back to Help Centre

Top 5 Cards Questions

Yes. Your total minimum payment due can be debited directly from your personal chequing account on a monthly basis (or you can pay more if you prefer). You may call our Customer Service associates at 1-800-347-6262 and we can assist you in setting up a pre-authorized debit.

Alternatively, please print and complete the PDF Authorization Form and send it to our attention by facsimile at 1-800-871-0994.

Payments are processed daily Monday-Friday (excluding holidays) and are credited upon receipt by MBNA. Payments can be made by Telephone or Internet Banking or at an ATM through most Financial Institutions. To add your account in your Internet Banking profile, follow your Financial Institution's steps and select "MBNA Canada Mastercard" or "MBNA Visa" as the payee.

For alternative payment methods, learn more here.

If your card is lost, stolen, or misplaced, contact us immediately:


Associates are standing by 24 hours a day, 7 days a week.

Visit Online Banking to enroll.

  • You will need to provide security information such as your credit card security verification code (CVC) and expiration date, date of birth, business phone, and mother's maiden name.
  • You will be required to create a login name and password to access your account information

Call 1-888-876-6262 to change your address. Customer Service Associates are available Monday to Sunday, 7 a.m. to 12 a.m. EST.

Explore helpful topics to get the most out of your MBNA banking services.

Need help? Questions?

We're at your service Monday to Sunday, 7 a.m. to 12 a.m. EST

Have a question? Find answers here