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Our Contact Centers are busy. To avoid long wait times, we encourage you to use our convenient self-serve tools, such as Live Chat, anytime between the hours of 7am to 9pm ET. With COVID-19 top of mind, we're committed to keeping you posted on what we're doing. Learn more.

Contact us

What can we help you with?

For general inquires, give us a call at

1-888-876-6262

We're ready to serve you Monday to Sunday, 7 a.m. to 12 a.m. EST.

Need to file a claim? Give us a call so we can assist you.

1-888-876-6262

We’re ready to help you - 24 hours a day, 7 days a week.

  • Identity Protection

    Need to contact us to update your Credit Alert account or have questions about your reports? Speak to a credit education specialist.

    Credit Alert®
    Monitor, manage and help protect your credit and identity information.

    1-800-548-2610
    9 a.m. to 9 p.m., Monday to Friday,
    10 a.m. to 6 p.m., Saturday (Eastern Time)

  • Optional Balance Protection Insurance

    Customers who are presently enrolled in our optional credit card balance insurance products can visit www.benefitactivations.ca to file a claim or check the status of an existing claim.

    MBNA Credit Card Payment Protection Plan Help protect your credit card payment obligations in the event of job loss, total disability or loss of life.

  • Identity Protection

    Need to contact us to update your Credit Alert account or have questions about your reports? Speak to a credit education specialist.

    Credit Alert®
    Monitor, manage and help protect your credit and identity information.

    1-800-548-2610
    9 a.m. to 9 p.m., Monday to Friday,
    10 a.m. to 6 p.m., Saturday (Eastern Time)

  • Optional Balance Protection Insurance

    Customers who are presently enrolled in our optional credit card balance insurance products can visit www.benefitactivations.ca to file a claim or check the status of an existing claim.

    MBNA Credit Card Payment Protection Plan Help protect your credit card payment obligations in the event of job loss, total disability or loss of life.

Have a question? Find answers here