Help Centre

Can I still receive a new/replacement card during the strike?

Yes, you can still request new or replacement cards. If you need your card urgently, contact MBNA Customer Service 1-888-876-6262 for alternative delivery options. If you are an Amazon.ca Rewards Mastercard customer contact 1-833-758-3857. We're ready to serve you Monday to Sunday, 7 a.m. to 12 a.m. EST.

Can I still activate my new/replacement card during the strike?

Yes, you can activate your MBNA credit card easily and securely through the following options:

Online Banking Activation:

• Log in to your MBNA Online Banking account.
• Navigate to the My Accounts or Account Services to 'Activate your Card’. 
• If you aren't an Online Banking customer, you'll need to enroll in Online Banking. 

Phone Activation:

• Call the toll-free activation number provided on the sticker attached to your new card.
• Follow the automated prompts and provide the requested information.
• Your card will be activated immediately.

My credit card has expired, but I haven't received a replacement. When will I receive my new credit card? 

If your credit card has expired and your replacement card has not arrived due to the Canada Post strike, please note your card is valid until the last day of the month of expiry. 

Will I still receive my statements?

Yes, but if you typically receive your statements by mail, there will be delays. To ensure you receive your statement on time:

• Switch from paper to online statements on www.mbna.ca.
• Access your current and past statements securely online. 

How do I switch to e-statements?

• Login to your MBNA online banking account
• Select Credit Card(s) – you will need to select all cards individually to change the statement delivery option.
• Click on Account Services.
• Under statements banner, select Go Paperless.

How can I pay my bills?

Payments are processed daily Monday-Friday (excluding holidays) and are credited upon receipt by MBNA. Payments can be made by Telephone or Internet Banking or at an ATM through most Financial Institutions. To add your account in your Internet Banking profile, follow your Financial Institution's steps and select "MBNA Canada Mastercard" as the payee.

To avoid fees or penalties:

• Make your payments by the due date. You can find your payment information and minimum payment amount on mbna.ca and/or MBNA mobile app.
• If you need assistance, contact MBNA Customer Service at 1-888-876-6262.  If you are an Amazon.ca Rewards Mastercard customer contact 1-833-758-3857.

My credit card is lost, stolen, or not working. How can I get a new one?

If your card is lost, stolen, or misplaced, contact us immediately 1-888-876-6262. If you are an Amazon.ca Rewards Mastercard customer contact 1-833-758-3857.

You can easily lock or unlock your MBNA credit card by logging in to your account and selecting the "Snapshot" tab. Click the left side of the "Lock/Unlock Card" slider to lock your credit card, or the right side of the slider to unlock it.

Please note you can't make new purchases, take out cash advances or request balance transfers, however, pre-authorized payments will still go through, and you can still return purchases and get credits and refunds using this card.

I received a request to visit Canada Post to validate my ID?

If you have received a request to visit a Canada Post (retail) location to validate your ID, it is crucial to complete this step to ensure the security of your account and comply with federal regulations.  

We recommend you check Canada Post hours and call ahead to ensure the location you visit offers the ID verification service, as some locations may be impacted by the labour disruption.