Help Centre

Most popular questions

We offer a variety of credit card options. We've provided a selection of our most popular cards online. Simply compare these cards and choose the Mastercard® or Visa* that’s best for you.

Current Online Banking customers can sign into Online Banking and go to My Accounts or Account Services to activate credit cards. If you aren’t an Online Banking customer, you’ll need to enroll in Online Banking. Enroll in Online Banking now.

See our contact pages for detailed payment addresses and instructions.

Our Credit Specialists view every application we receive on a personal basis. We take our time with every individual who applies. We will notify you of our credit decision by mail generally within 30 days from the date that we receive your completed application.

If your card or other credit device is lost, stolen, or misplaced, contact us immediately:


Customer Service associates are standing by 24 hours a day, 7 days a week.

Explore helpful topics to get the most out of your MBNA banking services

Have questions about how to apply for a credit card or how to maintain your account? 

Learn more about MBNA

MBNA is one of the largest Mastercard® credit card issuers in Canada. Learn more about us.

  • What sets us apart from other companies is our commitment to finding the right customers and keeping them.

  • Ready Commitment will help people feel more confident, not just about their finances, but about their future.

  • As a leading credit card provider, MBNA is committed and passionate about growing together as a team, contributing to a friendly, vibrant, and inclusive working environment.

Need help? Questions?

We're at your service Monday to Sunday, 7 a.m. to 12 a.m. EST

MBNA Account Agreement

Learn more about MBNA’s Account Agreement here.

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