With COVID-19 top of mind, we're committed to keeping you posted on what we're doing. Learn more.
Need to get in touch with us? See how below.
Contact us
What can we help you with?
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General Contact
Optional Insurance
For general inquires, give us a call at
1-888-876-62621-888-876-6262
We're ready to serve you Monday to Sunday, 7 a.m. to 12 a.m. EST.
Balance and Payment Information
For current balance and payment information, sign in to Online Banking.
To report your card lost or stolen, for help with your account, or to inquire about MBNA products and services:
Get help with your account: 1-888-876-6262
Hearing Impaired (TTY/TDD): 1-800-872-5758
From outside Canada: 1-613-907-3505 (call collect)
Errors or Questions About Your Bill
If you have a billing inquiry or dispute, please download the form and mail it to the address below. Please do not include correspondence with your payment.
Need to file a claim? Give us a call so we can assist you.
1-888-876-62621-888-876-6262
We’re ready to help you - 24 hours a day, 7 days a week.
Identity Protection
Need to contact us to update your Credit Alert account or have questions about your reports? Speak to a credit education specialist.
Credit Alert®
Monitor, manage and help protect your credit and identity information.
1-800-548-2610
9 a.m. to 9 p.m., Monday to Friday,
10 a.m. to 6 p.m., Saturday (Eastern Time)
Optional Balance Protection Insurance
Customers who are presently enrolled in our optional credit card balance insurance products can visit www.benefitactivations.ca to file a claim or check the status of an existing claim.
MBNA Credit Card Payment Protection Plan
Help protect your credit card payment obligations in the event of job loss, total disability or loss of life.
