Contact us

Balance and Payment Information

For current balance and payment information, sign in to Online Banking.
To report your card lost or stolen, for help with your account, or to inquire about MBNA products and services:

Get help with your account: 1-888-876-6262

Hearing Impaired (TTY/TDD): 1-800-872-5758

From outside Canada: 1-613-907-3505 (call collect)

Errors or Questions About Your Bill

If you have a billing inquiry or dispute, please download the form and mail it to the address below. Please do not include correspondence with your payment.

MBNA Account Billing Inquiries
P.O. Box 9614
Ottawa, ON K1G 6E6

Read more about account disputes >

Getting Help

Resolving Your Concerns >

Can't log into online banking >

Can't activate Apple Pay? >

How do I redeem my MBNA Rewards?

How do I activate my card? >

I need to report a lost or stolen credit card >

Identity Protection

Need to contact us to update your Credit Alert account or have questions about your reports? Speak to a credit education specialist.

Credit Alert®
Monitor, manage and help protect your credit and identity information.

1-800-548-2610
9 a.m. to 9 p.m., Monday to Friday,
10 a.m. to 6 p.m., Saturday (Eastern Time)

Optional CreditWise Balance Protection Insurance

Need to contact us to update your Credit Wise account or make a claim? Give us a call for immediate service.

CreditWise®
Help deal with your credit card payment obligations in the event of job loss, illness or disability.

1-800-871-6803
24 hours, 7 days

Getting Help

How do I sign up for additional Identity Protection? >

How do I get optional CreditWise Balance Protection insurance? >