- Make a payment
- Apply for a credit card
- Contact Customer Service
- Transfer balances or get cash
- Redeem your rewards points
Make a payment
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Make a payment:
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Payments are processed daily Monday-Friday (excluding holidays) and are credited upon receipt by MBNA. Payments can be made by Telephone or Internet Banking or at an ATM through most Financial Institutions. To add your account in your Internet Banking profile, follow your Financial Institution's steps and select "MBNA Canada Mastercard" or "MBNA Visa" as the payee. |
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Pay By Mail:
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MBNA
Please be sure to include your account number on your cheque or money order. Payments are processed daily Monday-Friday and are credited upon receipt. If making a payment by mail, be sure to allow up to 10 days for your payment to be received and posted to your account. |
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Pre-Authorized Payment:
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You may call our Customer Service associates at 1-800-347-6262 and we can assist you in setting up a pre-authorized debit. Alternatively, download the Pre-Authorized Debit Authorization Form (PDF)
Complete the form and mail to:
Or fax to: 1-800-871-0994 |
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Western Union®:
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Visit www.westernunion.ca for location information
Code City: TMBNA |
Apply for a credit card
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Apply online:
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Apply now for one of these popular cards or view our card directory for more choices: |
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Apply by Phone:
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1-877-428-6060 |
Contact Customer Service
For current balance and payment information, sign in to Online Access. To report your card lost or stolen, for help with your account, or to inquire about MBNA products and services:
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Get help with your account:
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1-888-876-6262 |
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Hearing Impaired (TTY/TDD):
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1-800-872-5758 |
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From outside Canada:
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1-613-907-3505 (call collect) |
In Case of Errors or Questions About Your Bill Billing rights are preserved through written inquiries only. If you have a billing inquiry or dispute, complete a copy of the form on the back of your statement and mail it to the address below. Please do not include correspondence with your payment.
MBNA is at your service with helpful step-by-step information to assist in resolving any concerns you might have about your account.
MBNA Account Billing Inquiries
P.O. Box 9614
Ottawa, ON K1G 6E6
Transfer balances or get cash
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Request a Balance Transfer
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1-888-876-6262 |
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Get cash from an ATM:
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Get cash from a bank:
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If you need cash and don't have your PIN, take your credit card and another piece of identification into any bank displaying a MasterCard® logo. |
Redeem your rewards points
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MBNA rewards
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1-877-877-3703
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