To confirm your identity, you may be asked for a one-time security code after you login. This confirms it’s really you accessing your account and helps protect your personal information. Here are a couple of examples of when you might be asked:
- You login from an unfamiliar device or location
- You reset your password
- You want to view or change the pin
If you’re asked, just tell us which phone number to send your security code to, and whether you want us to text or call you. Once you receive your security code, simply enter it when prompted as part of the login process.
Each security code is unique, and you’ll never be contacted by MBNA and asked to reveal the security code over the phone.
Make sure you add all of your phone numbers while setting up Two-Step Verification. That way you can choose which number you want your security code to be sent to at any particular time.