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MBNA Fraud Alerts
Learn more about how we protect your account with MBNA Fraud Alerts. Back to Help Centre
MBNA Fraud Alerts available at no cost on all MBNA Credit Cards.
MBNA Fraud Alerts is a quick and hassle-free way for you to be notified if there is suspicious activity on your MBNA credit card(s).
How Does It Work?
If we have your current mobile/phone numbers and email address on file, MBNA Fraud and Security will attempt to alert you regarding any suspicious activity on your MBNA credit card(s).
With SMS and Voice Alerts
If you respond to the alert with an 'N', it tells us that the transaction is invalid - your account (including all authorized users) will be blocked, and you will be prompted to speak to a live agent. If you respond to the alert with a 'Y', it confirms that the transaction is valid and you can continue to use your card as normal.
For Email Alerts
You will not be able to respond to the email to resolve the issue; the email will prompt you to contact MBNA Fraud and Security as soon as possible.
How to Identify an MBNA Fraud Alert?
Receive at no cost, MBNA Fraud Alerts anytime, anywhere to your phone numbers and email on file with us alerting you about suspicious activity.
Be in control.
If you receive an MBNA Fraud Alert, you should reply immediately to avoid the inconvenience of an unnecessarily blocked Card.
Your account and its authorized user(s) are unblocked or blocked instantly.
If we do not receive a response from you to any of our attempted MBNA Fraud Alerts, your account may be blocked until you contact us; this is to minimize fraud risk on your account. You can respond to a text or voice alert at any time or call us directly using the number on the back of your card 24 hours a day, seven days a week, and a representative will be happy to assist you.