Commercial Electronic Messages

We will respect your opt-out instructions for commercial electronic messages. However, because we are required to communicate certain types of information to our customers in accordance with contractual or other legal or regulatory obligations, you may still receive email communications from MBNA even if you unsubscribe.

You can update how MBNA communicates commercial electronic messages to you by email and SMS/text by completing the form below.

What is Canada's Anti-Spam Legislation?

Canada’s Anti-Spam Legislation (CASL) is legislation that impacts the majority of Canadian organizations and comes into force on July 1, 2014. The law is intended to address the negative impact of electronic spam and other electronic threats to commerce such as identity theft, phishing, spyware, and malware. It also catches many legitimate electronic communications sent by email, text, SMS, and social media. For more information about Canada's Anti-Spam Legislation, visit the Government of Canada's website

Contact us

You may also contact MBNA by mail, or phone to opt-in or opt-out of commercial electronic messages.

  • Mailing address:

    Attention: Customer Service 
    P.O. BOX 9614
    Ottawa, ON K1G 6E6 

  • Phone

    We're at your service Monday to Sunday, 7 a.m. to 12 a.m. EST


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