Important information about changes to the MBNA True Line® Mastercard® Credit Card Account.

Starting August 7, 2025, some changes are coming.
We've outlined how these changes will affect you and provided some answers to frequently asked questions.

If you still have questions, you can Chat with an agent (available Monday to Sunday, 9 a.m. to 9 p.m. ET). Or call 1-888-876-6262, Monday to Sunday, 7 a.m. to 12 a.m. ET (for TTY, call 1-800-872-5758).

Changes starting on August 7, 2025:

Starting on August 7, 2025:

  • For Residents of Quebec only – On August 7, 2025, we'll be changing how we apply payments made to your Account.

Effective from the first day of your statement period beginning in September 2025 and reflected on your October 2025 statement:

  • Annual interest rates will be changing. 
  • The terms for missed minimum payments will also be changing.

Starting on September 25, 2025:

  • Certain fees will be changing and we're introducing a new fee for credit balances on inactive accounts.
  • Your Account Agreement will be updated.

If you’re a Cardholder, please continue to use your existing Card and the changes will take effect automatically on the dates indicated above or in the comparison charts below. There's nothing you need to do.

Here are the details regarding the changes:

Effective from the first day of your Statement Period beginning in September 2025 and reflected on your October 2025 statement. the "Annual Interest Rates" section of your Disclosure Statement will be amended as shown under the "New" column below.

How we will increase your annual interest rates:

Current

New

If we do not receive the full minimum payment by the Payment Due Date shown on your statement, or by your New Statement Date, twice within 12 consecutive statement periods, then we will increase the annual interest rates on the Account to the following higher interest rates:

Balance Transfers:
21.99%

If we do not receive the full minimum payment by the Payment Due Date shown on your statement, or by your New Statement Date, twice within 12 consecutive statement periods, then we will increase the annual interest rates on the Account to the following higher interest rates:

Balance Transfers:
24.99%

Tips to help minimize the impact of the change

Pay your full minimum payment amount by the Payment Due Date. To avoid increased interest rates due to missed credit card payments:

  1. You can ensure you never miss a payment by setting up pre-authorized debits from your bank account.

  2. Set up a calendar alert reminding you to make your payment by the Payment Due Date.

If you’re having financial difficulties, please call us at 1-888-876-6262, Monday to Sunday 7a.m. to midnight (ET).

Here are the details of the changes starting September 25, 2025.

The “Other Fees” section of your Disclosure Statement will be amended as shown under the “New” column below.

Cash Advance Transaction Fees

The following Cash Advance Transactions Fee changes do not apply to Residents of Quebec.

Current

New

ATM Cash Advance Transactions:

  • We charge a 1.00% fee on the Cash Advance Transaction amount.
  • If the Cash Advance fee is less than $7.50, we will charge a minimum Cash Advance fee of $7.50.

 

Over-the Counter Cash ("OTC") Cash Advance Transaction:

  • We charge a 1.00% fee on the Cash Advance ·      Transaction amount.
  • If the Cash Advance fee is less than $7.50, we will charge a minimum Cash Advance fee of $7.50.

 

Cash-Like Transactions (Cash Advance Transactions):

  • We charge a 1.00% fee on the Cash Advance Transaction amount.
  • If the Cash Advance fee is less than $7.50, we will charge a minimum Cash Advance fee of $7.50.

Cash Advances:

We charge a 1.00% fee on the Cash Advance Transaction amount (including ATM Cash Advance Transactions, Over-the-Counter ("OTC") Cash Advance Transactions, and Cash-Like Transactions), with a minimum fee of $3.50.

Tips to help minimize the impact of the change

  • This fee change will only affect customers who make Cash Advance transactions. Interest and fees apply. 
  • To avoid this fee, consider relying on your bank account or debit card for access to cash.

Balance Transfers (including transfers of funds to a bank account)

The following Cash Advance Transactions Fee changes do not apply to Residents of Quebec.

Current

New

Standard Rate Balance Transfers:

  • We charge a 1.00% fee on a Balance Transfer Transaction amount.
  • If the Balance Transfer fee is less than $7.50, we will charge a minimum Balance Transfer fee of $7.50.

Promotional Rate Balance Transfers we may offer you:

  • We charge a 3% fee on a promotional Balance Transfer Transaction amount.
  • If the Balance Transfer fee is less than $7.50, we will charge a minimum Balance Transfer fee of $7.50.

Standard Rate Balance Transfers:

  • We charge a 1.00% fee on a Balance Transfer Transaction amount. 
  • If the Balance Transfer fee is less than $3.50, we will charge a minimum Balance Transfer fee of $3.50.

Promotional Rate Balance Transfers we may offer you:

  • We charge up to a 5% fee on a promotional Balance Transfer Transaction amount.
  • If the Balance Transfer fee is less than $3.50, we will charge a minimum Balance Transfer fee of  $3.50.

Tips to help minimize the impact of the change

  • This fee change will only affect customers who are offered and accept a Promotional Balance Transfer offer. 
  • To avoid this fee, consider relying on your bank account or debit card for access to funds. 

Returned Payment Fee

The following Returned Payment Fee changes do not apply to Residents of Quebec.

Current

New

We will charge $20.00 for each returned payment you make.

We will charge  $10.00 for each returned payment that you make.

This fee is decreasing.

  • To avoid this fee altogether, check your bank account(s) regularly to ensure enough money is available for upcoming payment(s) to post successfully to your Account.
  • Consider setting up alerts on your bank account(s) to help you keep track of your balances

Credit Balance Administration Fee

The following Credit Balance Administration Fee changes do not apply to Residents of Quebec.

Current

New

Not applicable

If your Account has a credit Balance, we will charge the lesser of $10 or the full credit Balance amount if there has been no credit or debit activity on the Account for 12 consecutive billing cycles.

Tips to help minimize the impact of the change

A Credit Balance will appear as a negative amount on your statement. 

If your Account is in a credit balance, use the Account or contact us for a refund within 12 billing cycles to avoid being charged the Credit Balance Administration Fee.

A billing cycle is approximately 1 month.

Starting August 7, 2025, "Section 4: Payments, Interest and Fees" of your MBNA Account Agreement will be amended as shown under the "New" column below:

4.4  How do we apply your payment?

Current

New

We will apply payments to the Account first to your minimum payment in the following order:

  1. To any interest that appears on your statement.
  2. To any fees that appear on your statement.
  3. To other Transactions that appear on your statement, including any amounts that exceed your Credit Limit or to any past due minimum payment amount.
  4. To Transactions, including fees, which do not yet appear on your statement.

In any of the above categories 1 to 4, those amounts with the lowest rate(s) of interest will be paid first before those amounts with the higher rate(s) of interest.

For Residents Outside of Quebec

We will apply payments to the Account first to your minimum payment in the following order:

  1. To any interest that appears on your statement.
  2. To any fees that appear on your statement.
  3. To other Transactions that appear on your statement, including any amounts that exceed your Credit Limit or to any past due minimum payment amount.
  4. To Transactions, including fees, which do not yet appear on your statement.

In any of the above categories 1 to 4, those amounts with the lowest rate(s) of interest will be paid first before those amounts with the higher rate(s) of interest.

For any amount you pay above your minimum payment, we will apply such payments as outlined in section 4.5 What happens if you pay more than the minimum payment?

For Residents of Quebec
For payments up to the New Balance shown on your statement, we will apply payments first to Transactions from that statement period with the highest rate(s) of interest before those Transactions with lower rate(s) of interest.  Where Transactions have the same rate(s) of interest, payments will be applied first to those Transactions that do not have an interest-free Grace Period prior to Transactions that have an interest-free Grace Period.

If you pay more than the New Balance shown on your statement and you have had additional Transactions posted to your Account after the closing date of that statement, we will apply the excess payment to posted Transactions which do not yet appear on your statement, first to Transactions with the highest rate(s) of interest before those with lower rate(s) of interest.

If you pay more than the outstanding Balance that exists in the Account, the credit Balance will be applied to new Transactions in the order that they post to the Account.

For Residents Outside of Quebec and Residents of Quebec
Credit Balance
You will have a credit Balance if:

  • You pay more than your Account Balance; and
  • There are no Transactions since your last statement.

We do not pay interest on credit Balances. We do not insure credit Balances as a deposit under the Canada Deposit Insurance Corporation Act (Canada).

A credit Balance will not increase your Available Credit or your Credit Limit.

4.5 What happens if you pay more than the minimum payment?

Current

New

4.5 What happens if you pay more than the minimum payment?

For any amount you pay above your minimum payment (the excess payment), we will apply the excess payment to the Total New Balance using the following process:

Categorize by interest rate: We will place all items that have the same annual interest rate(s) into the same annual interest rate category. For example:

  • If your remaining Total New Balance includes Purchases, all Purchases with the same annual interest rate will go into the same category.
  • If your remaining Total New Balance includes Cash Advances, all Cash Advances with the same annual interest rate will go into another category.
  • If your remaining Total New Balance includes Balance Transfers, all Balance Transfers with the same annual interest rates will go into another category.
  • Apply payment by Balance percentage: 
    We will then apply the excess payment to the different interest rate(s) categories in proportion to the amount each category represents of the Total New Balance that remains after we apply your minimum payment. For example:
  • If the Purchase category represents 70% of your remaining Total New Balance, then we apply 70% of your excess payment to that category.
  • Likewise, if your Cash Advance category represents 30% of your remaining Total New Balance, then we apply 30% of your excess payment to that category.

 

Paying more than the Account Balance

If you pay more than the Total New Balance shown on your statement, we will apply the excess amount of your payment to Transactions which do not yet appear on your statement.

Credit Balance

You will have a credit Balance if:

  • You pay more than your Account Balance; and
  • There are no Transactions since your last statement.

We do not pay interest on credit Balances. We do not insure credit Balances as a deposit under the Canada Deposit Insurance Corporation Act (Canada).

4.5 What happens if you pay more than the minimum payment? (For Residents Outside of Quebec)

For any amount you pay above your minimum payment (the excess payment), we will apply the excess payment to the Total New Balance using the following process:

Categorize by interest rate: We will place all items that have the same annual interest rate(s) into the same annual interest rate category. For example:

  • If your remaining Total New Balance includes Purchases, all Purchases with the same annual interest rate will go into the same category.
  • If your remaining Total New Balance includes Cash Advances, all Cash Advances with the same annual interest rate will go into another category.
  • If your remaining Total New Balance includes Balance Transfers, all Balance Transfers with the same annual interest rates will go into another category.
  • Apply payment by Balance percentage:
    We will then apply the excess payment to the different interest rate(s) categories in proportion to the amount each category represents of the Total New Balance that remains after we apply your minimum payment. For example:
  • If the Purchase category represents 70% of your remaining Total New Balance, then we apply 70% of your excess payment to that category.
  • Likewise, if your Cash Advance category represents 30% of your remaining Total New Balance, then we apply 30% of your excess payment to that category.

 

Paying more than the Account Balance

If you pay more than the New Balance shown on your statement, we will apply the excess amount of your payment to Transactions which do not yet appear on your statement. 

No, there is no action required. You can continue using your MBNA Credit Card as you do today, up to, and after September 25, 2025

No, there will be no change to your credit card number or PIN number. They will remain the same.

  • There will be no change to your credit card number, and you don't need to update any existing pre-authorized debit (PAD) information.

  • Yes, your credit limit will stay the same.

  • Yes. There will be no change to how you access your credit card account through mbna.ca.

  • This fee is being reduced from $20.00 to $10.00.

  • The Credit Balance Administration Fee only applies if there is a credit Balance (i.e. negative statement balance) on your Account and there has been no credit or debit activity on your Account for 12 consecutive billing cycles. The fee is the lesser of $10.00 or the full credit Balance amount.
  • This fee is not applicable if your account balance is zero or greater.

Important Documents

Account Agreement

For information about your Card, please refer to the MBNA Account Agreement.

Download (PDF)

Need help? Questions?

Call 1-888-876-6262

We're at your service Monday to Sunday, 7 a.m. to 12 a.m. EST