- How do I enroll in online banking?
- I don't have my credit card; can I still enroll in online banking?
- Why do I need to provide my date of birth, business phone, and/or mother's maiden name?
- What do I do if I forgot my Login Name and Password?
- Who has access to my account information?
- How secure is my account information online?
- How does encryption work-and what's the difference between 40-bit and 128-bit encryption?
How do I enroll in online banking?
Visit Online Access to enroll.
- You will need to provide security information such as your credit card security code (CVC) and expiration date, date of birth, business phone, and mother's maiden name.
- You will be required to create a login name and password to access your account information.
I don't have my credit card; can I still enroll in online banking?
No. You are required to provide your credit card security code (CVC) and expiration date to enroll your account online. If you have not received your credit card or your card is lost or stolen, please call 1.800.404.1319.
Why do I need to provide my date of birth, business phone, and/or mother's maiden name?
To access your account online, we request you provide as much security information as you can. Your entries will be used solely to confirm your identity and protect your account.
What do I do if I forgot my Login Name and Password?
If you have forgotten your login information, the online banking center can walk you through creating a new password.
Who has access to my account information?
The primary accountholder, co-applicant, and authorized users may enroll for Online Access. After verifying the primary accountholder's information (such as date of birth, mother's maiden name, and business phone), each person must establish his or her own login name and password.
How secure is my account information online?
One of our highest priorities is to ensure your privacy and peace of mind by employing the most advanced online security measures in the industry.
These include:
- State-of-the-art encryption of all data transmitted between your computer and our secure site. We require 128-bit SSL to maintain the highest encryption standards throughout our site and protect your online account information. We suggest that you use a version 4.0 or higher AOL®, Microsoft®, or NetscapeTM browser.
- A unique login name and password system for authentication purposes.
How does encryption work-and what's the difference between 40-bit and 128-bit encryption?
Encryption software encodes data before it is transmitted over the Internet to another computer. Most major commercial browsers include encryption software, including the 4.0 and higher versions of NetscapeTM Navigator and Microsoft® Explorer. Two of the most widely used encryption levels are 40-bit and 128-bit, and many browsers today offer both. Our secure credit card applications require 128-bit encryption because it provides the most secure level of web browser encryption available on the Internet today. In fact, it's more than 300 x 1024 times more secure than 40-bit encryption. With 128-bit encryption, you can access your account online with confidence.