Contact Us-Cards


Make a Payment
Pay By Mail: MBNA
P.O. Box 4369, Station A
Toronto, ON  M5W 3P2

Please be sure to include your account number on your cheque or money order. Payments are processed daily Monday-Friday and are credited upon receipt. If making a payment by mail, be sure to allow up to 10 days for your payment to be received and posted to your account.
 
Pre-Authorized Debit: Download the Electronic Debit Authorization Form (PDF)
(PDF format requires Adobe Reader)

Complete the form and mail to:
MBNA
P.O. Box 9625, Station T
Ottawa, ON  K1G 9Z9

Or fax to: 1.800.871.0994
 
Western Union®: Visit www.westernunion.ca for location information
Code City: TMBNA

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Apply for a Credit Card
Apply Online:

Apply now for one of these popular cards or view our Card Directory for more choices:
 
Apply by Phone: 1.877.TO.APPLY
(1.877.862.7759)

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Contact Customer Service
For current balance and payment information, sign in to Online Access. To report your card lost or stolen, for help with your account, or to inquire about MBNA products and services:
 
Get help with your account: 1.888.876.6262
 
Hearing Impaired (TTY/TDD): 1.800.872.5758
 
From outside Canada: 1.613.907.3505 (call collect)
 

In Case of Errors or Questions About Your Bill
Billing rights are preserved through written inquiries only. If you have a billing inquiry or dispute, complete a copy of the form on the back of your statement and mail it to the address below. Please do not include correspondence with your payment.
MBNA Account Billing Inquiries
P.O. Box 9614
Ottawa, ON K1G 6E6

MBNA is at your service with helpful step-by-step information to assist in resolving any concerns you might have about your account.

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Transfer Balances and Get Cash
Request a Balance Transfer: 1.888.876.6262
 
Get cash from an ABM: Locate a MasterCard ABM 
MasterCard Logo 

Learn how to obtain a PIN
 
Get cash from a bank: If you need cash and don't have your PIN, take your credit card and another piece of identification into any bank displaying a MasterCard logo.

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Redeem Reward Points
WorldPoints® 1.877.877.3703
myworldpoints.ca

Need more information? MBNA Customer Service associates are at your service to open new accounts or answer questions regarding existing accounts 24 hours a day, 7 days a week.
Call us toll free at 1.888.876.6262.