Public Accountability Statement

Public Accountability Statement

MBNA, a division of The Toronto-Dominion Bank, is the leading provider of affinity and co-branded credit cards in Canada and the largest MasterCard credit card issuer in Canada. MBNA credit cards and services are endorsed by hundreds of Canadian organizations, credit unions and financial institutions, sports associations and educational institutions. Our distinction in the marketplace comes from our commitment to finding the right customers and keeping them, providing clarity, choice and control across our products and services to help our customers with their financial needs.

MBNA continues to be one of the National Capital Region's largest employers. MBNA and its associates continue to be recognized with service excellence awards in the marketplace. In 2010, MBNA associates were recognized by the Ottawa Regional Contact Centre Association (ORCCA) with 3 certificates for service excellence.

Our associates continue to significantly invest their time volunteering in our communities, creating a better environment within which we live and work. Since opening for business in Canada more than 13 years ago, MBNA and our associates have donated more than $3.3 million to the United Way/Ottawa.

We want to be The Better Bank. That includes being a sustainable and responsible business as we grow in new and existing markets.


About MBNA

MBNA is the largest MasterCard® issuer in Canada. Learn more about us:

Company profile
Community involvement
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Our Commitment

Our Public Accountability Statement highlights our commitment to you:

2010 Corporate Responsibility Report and Public Accountability Statement (PDF)

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