Codes of Conduct and Public Commitment

Code of Conduct for the Credit and Debit Card Industry in Canada

Promotes fair business practices and ensures that merchants and consumers understand the costs and benefits associated with credit and debit cards.

Canadian Bankers Association (CBA) Commitment on Modification or Replacement of Existing Products or Services (PDF)
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A commitment to standards concerning the modification or replacement of existing personal products or services.

CBA Code of Conduct for Authorized Insurance Activities (PDF)
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Outlines the banks' standards for employees offering credit, travel and personal accident insurance with respect to training, disclosure, promotion practices, customer privacy protection and customer redress.

Principles of Consumer Protection for Electronic Commerce: A Canadian Framework (PDF)
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A guide to protecting customers in online transactions, developed with input from industry, government and consumer groups.

MasterCard® Zero Liability
If you're a MasterCard® credit card cardholder, you will receive the benefit of Zero Liability in the event of the unauthorized use of your Canadian-issued MasterCard® credit card. Certain terms and conditions apply. See your Account Agreement for full details.