Codes of Conduct and Public Commitment

MBNA, a division of The Toronto-Dominion Bank and Canada's largest MasterCard issuer, is committed to providing top quality customer service. What sets us apart is our commitment to finding the right customers and keeping them.
Voluntary Codes of Conduct and Public Commitments are non-legislated commitments, voluntarily made by companies, that ensure a high level of service while helping them remain competitive. At MBNA we adhere to the following voluntary codes and public commitment designed to protect our customers.
Code of Conduct for the Credit and Debit Card Industry in Canada
Promotes fair business practices and ensures that merchants and consumers understand the costs and benefits associated with credit and debit cards.
CBA Code of Conduct for Authorized Insurance Activities (PDF)
(PDF format requiresAdobe Reader)
Outlines the banks' standards for employees offering credit, travel and personal accident insurance with respect to training, disclosure, promotion practices, customer privacy protection and customer redress.
Principles of Consumer Protection for Electronic Commerce: A Canadian Framework (PDF)
(PDF format requiresAdobe Reader)
A guide to protecting customers in online transactions, developed with input from industry, government and consumer groups.
MasterCard® Zero Liability
If you're a MasterCard® credit card cardholder, you will receive the benefit of Zero Liability in the event of the unauthorized use of your Canadian-issued MasterCard®.